1. Who We Are and Scope
Waterproofing Depot (Pty) Ltd is the responsible party for personal information processed through this website. This policy applies to information collected through our contact form, quotation system, email, WhatsApp and related website interactions.
Our address is Unit 3, 5 Section Street, Paarden Eiland, Cape Town.
2. Personal Information We Collect
Depending on how you interact with us, we may collect your name, company name, email address, telephone number, delivery address, project location and description, surface details, selected products, sizes, colours, quantities, preferred delivery or collection method, and any notes you choose to provide.
Our hosting environment may also record limited technical information such as an IP address, browser type, device type, requested pages, dates, times and error logs for security and website operation. We do not intentionally request special personal information through our standard website forms.
3. Why and How We Use Information
We use personal information to respond to enquiries, prepare and follow up on quotations, provide product guidance, arrange accepted orders or deliveries, maintain business and security records, improve website operation, meet legal obligations and establish or defend legal rights.
We process information where you have requested a service or quotation, where processing is necessary for an agreement or legal obligation, where we have a legitimate business interest that does not unfairly override your rights, or where you have given consent.
5. Cookies and External Links
The website may use essential browser storage or cookies required for functions such as maintaining your quotation list and supporting site operation. Your browser can be configured to restrict cookies or clear local storage, although doing so may affect functionality.
Links to WhatsApp, Google Maps and other third-party services are governed by those providers' own privacy practices.
6. Security and Retention
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage method can be guaranteed completely secure.
We retain information only for as long as reasonably required for the purpose collected, an ongoing customer relationship, record-keeping, dispute resolution or legal obligations. Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable.
7. Your Rights
Subject to applicable law, you may ask whether we hold your personal information and request access, correction or deletion. You may object to certain processing, withdraw consent where processing relies on consent, or ask us to stop direct marketing.
We may need to verify your identity before completing a request. Some information may need to be retained where required by law or for legitimate legal purposes. You may also lodge a complaint with South Africa's Information Regulator.
8. Children and Policy Updates
This website is intended for people who can lawfully request products or services. We do not knowingly collect personal information from children without the required consent.
We may update this policy when our practices, services or legal duties change. The latest version and effective date will be published on this page.
9. Contact Us
For privacy questions or requests, email waterproofingdepot07@gmail.com, contact us through WhatsApp on +27 66 113 7230, or write to Unit 3, 5 Section Street, Paarden Eiland, Cape Town.